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ResellerConsole 2008 Features

General

Intuitive User Interface
ResellerConsole was designed to be extremely easy to use. Any employee at any skill level can immediately use the software with no prior training.

Easy to Deploy
Simply install ResellerConsole to a standard Web Server and provide the URL to your employees and resellers.
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Very Customizable
Every aspect of the interface can be customized to suit your company's specific requirements. New data forms, html pages, and file folders can be created on the fly as needed.
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Completely Web-Based
ResellerConsole is entirely web-based which means that your staff and resellers can access the system from anywhere with a standard web browser.
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Reseller Welcome Screen
When a reseller logs in, a welcome screen displays their active leads, promotions, upcoming events, support tickets, etc. This welcome screen is fully customizable. Learn More...

Public Reseller Center
Include a 'Reseller Center' on your corporate website. Customers can quickly find resellers in their area. Potential partners can learn more about your reseller programs.
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Reseller Registration
Allow interested companies to sign up to become a reseller. Your sales manager approves or denies the application after reviewing company details. On approval, the reseller receives a welcome email containing information such as their username and password. Learn More...

Extensive Security
The powerful security features allow you to control everything from adding projects, editing pages, adding dataset records, adding files, etc.Learn More...



Sales

Lead Registration
Your resellers can easily register and track leads that they have received. Leads can also be assigned to resellers by the sales manager.

Reseller Locator
Prospects evaluating your products can quickly locate resellers in their area. Resellers are listed based on their level of certification.

Sales Targets
As an incentive and as a measure of performance, your sales manager can assign sales targets to each reseller. These can be reviewed and changed at any time.

Track Sales Performance
Track sales performace for each reseller. Display their actual revenue vs their target revenue. Resellers see a chart on their dashboard allowing them to guage if they are on track or not.

Certification Levels
The default reseller certification levels are 'Authorized', 'Gold' and 'Platinum'. These can be modified as needed.

NFR Requests
Resellers can submit 'Not For Resale' requests to use your products internally at a discounted rate.

Sales Files
Your resellers will always have access to the latest brochures, price lists, case studies, whitepapers, etc.
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Reseller Agreements
New Resellers can accept the standard reseller agreement. Alternatively, unique agreements can be drafted and stored with the reseller record. Learn More...

Publish Upcoming Events
Resellers always have visibility to upcoming events, such as webinars, tradeshows, meetings, product release dates, etc.
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View Pages as PDF
Pages such as price lists, brochures, or case studies can be quickly converted to  PDF format and then saved or emailed to customers as needed.

Reseller Sales Content
Publish shared sales content such as price lists, whitepapers, feature lists, etc. that resellers can integrate into their website. When changes are made, reseller web pages are automatically updated.

Custom Sales Forms
In addition to the standard forms such as 'Bug Reports' and 'Support Tickets', additional database driven forms can be added to track any type of information. Learn More...

Email Templates
The powerful email template designer allows administrators to customize everything from email content, when emails are sent, who they are sent to, etc.



Marketing

Marketing Campaigns
Resellers can provide details about their upcoming marketing activities such as postcard flyer campaigns, email blasts, tradeshows, etc.

Competitor Tracking
Maintain detailed information about your key competitors so that your resellers can leverage certain features of your product.

MDF Requests
Resellers can request 'Market Development Funds' for upcoming marketing activities or joint projects.

Marketing Files
Your resellers will always have access to the latest brochures, price lists, case studies, flyer ads, logos, image libraries, etc.
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  Product Brochures
Create company or product brochures using the powerful HTML editor. Easily cater the brochure to each reseller by changing the price, contact info, or even the language.
Case Studies
Design customer case studies using the built-in HTML editor. Display case studies in either HTML or PDF format. Resellers can link directly to these casestudies from their website.
Whitepapers
Design product whitepapers using the built-in HTML editor. Display case studies in either HTML or PDF format. Resellers can link directly to these whitepapers from their website.


Support

Knowledgebase
Document product bugs, tips and tricks, workarounds, etc. using the integrated knowledgebase. This can be published on your website or only to resellers. Learn More...

Submit Support Ticket
Your resellers can easily submit and track support tickets, allowing them to serve their customers better and ultimately improving your products.
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Design Help Systems
Use the powerful help designer to design and maintain online help systems, training guides, etc.
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Create PDF Manuals
Use the powerful help designer to create and maintain PDF user guides, Policy Manuals, training guides, etc.
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Custom Support Forms
In addition to the standard forms such as 'Bug Reports' and 'Support Tickets', additional database driven forms can be added to track any type of information. Learn More...

Documentation
Provide access to any related product or company documentation such as user guides, installation manuals, training guides,



Development

Submit Feature Requests
Allow your resellers to request new features and suggest ways to improve existing product features.
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BETA Programs
Involve your resellers in beta testing programs. Publish information about your product BETA. Request feedback and suggestionsfrom resellers.
Product Roadmap
Publish information about future product releases and planned features. Encourage your resellers to participate in the development process, and the evolution of your products.

Submit Bug Report
Resellers can easily report product bugs as they are encountered. Bug reports are stored in the database and also emailed to a predefined person such as the product manager.
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Client Customizations
Resellers can provide details about customizations that they have completed for certain customers. This helps your support department to anticipate future support issues, and provides valuable information to your development team for future functionality.





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